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(c) Copyright AutoSLM 2014



autoSLM, the next generation Lead Management from the 
developers of the e-GoodManners system

Mike Atkinson (ex Software Architect of e-GoodManners), and Alan Hazelhurst (ex MD of e-GoodManners) have come together to bring you the logical next step in SLM software solutions.

“Our experience from 2001 to 2010 in building the most widely used system out there, has shown us what does and doesn't work, so we have been able to put all of that knowledge into a new, more effective system."

It's been 2.5 years in development, we simply ask you to take a look at what we have and decide for yourself if its right for your dealership.

As a dealer you are probably already using a lead management system, but why simply keep with what you have when we can show you a system to you that will generate more sales.

 

This page is now at a new location, please click here to be taken to www.autoslm.com

 

Click here to view our promotional email campaigns

Do you ever wish all your web applications were linked together and you just had 1 login account to get into them all?

Showroom Manager is a suite of products brought together in 1 place for fast and easy access. Think of Showroom Manager as your menu to all your applications. You can use you applications, then logout and return to the Showroom Manager menu screen to then choose another without having to find your username/password thats written on a post-it notes somewhere on your desk!

Showroom Manager mainly consists of AutoSLM products, but we do link to other third parties to integrate their products into our menu system, and we have an open single sign on facility so any application can be very easily adapted to link into Showroom Manager should them wish to.

The menu system links you to products on desktop and on mobile tablet devices and looks similar to this. Boxes may vary depending on your application links vailable

We are a team of International automotive specialists who understand the sales process because that’s where we came from. We only work in the automotive sector, together with manufacturers, dealer groups and individual dealerships to increase vehicle sales with easy to use systems.

Our developers really are the best; they take complex requirements and produce easy to use solutions that always deliver.

We have offices in North America, the United Kingdom and South Africa where we have consultants, developers and support staff to support the local markets.

Come and join us!! We are seeking automotive consultants to work together with us in other markets.


Our appraisal app has been designed to work on an iPad tablet, but you can use an iPhone or Android Tablet to run the app.

The application can be downloaded from the iTunes store, just search for AutoSLM and install the AutoSLM mobile application on your iOS device. If you are using Android, please visit our support page where you can download the app http://support.autoslm.net

The application has been designed for the sales exec/manager to go out into the forecourt with a mobile device and take photos and capture information about the customer part exchange vehicle.


We so are confident that you will love our software and find it very easy to use, that we are willing to give away a module for free so you can try it out and see what you think.

The module we currently have on free trial is the iPad appraisal application. You can use the application for free for the first 50 appraisals, and if you use more than that amount, we will simply contact you to see how you are getting on and if we can offer any of our other product to you.

The host log is designed be be used on a mobile tablet device by the host within a dealership. The host can record customers coming in, and pull up their existing records if a previous customer of this dealership to view their details and personal information such as drink perferences so they can offer that as soon as they walk into the showroom.Below are screen shots of the host screens from a demo site

This data is then converted into a PDF file of text information and photos of the vehicle, and this can be emailed to a manager for approval on the valuation price, or it can be printed for the customer to sign. Or it can just be filed away for record keeping purposes.

Some applications such as AutoSLM CRM and Reef BS link to the appraisal data and pull them into the applications to take the process further and capture all the customers details and produce finance quotes or order forms for the end to end process.

Our appraisal app is currently free to use for the first 50 appraisals! so why not try it out today! After 50 we won’t cut you off, we will get one of our consultants to contact you to see how we can assist you further with your needs and how we can customized the application to suit your business needs. Or you can just carry on using it as you were doing with a small monthly fee.

Here are some screen shots of the application, you will see that its very easy to use.

We are delighted that RRG Mazda has decided to select autoSLM to replace Manheim Lead Management ( formerly e-Goodmanners) at all of its locations

Approximately 38% of visitors to your forecourt walk off without engaging with your sales staff. You don’t know who they are or what they were looking at, so you can’t contact them and re-engage!!! WalkOff Manager solves this problem and usually helps to sell an average of 2 extra cars per month. Using our tailored automotive software, print a 2D bar code and stick on each vehicle The bar code contains a link to that vehicle on our website (which will be a free add on for you).Visitors to your site can then use their phones scanner to scan the barcode and get full vehicle details direct to their phone. If they don’t have a scanner on their phone, they are directed to download our custom scanner at MyCarScanner.com. Then whenever they scan a vehicle, they get the full vehicle detail from our website and you get details of who visited, when they were on your forecourt and which cars they looked at Click to see the movie

When we install Walkoff manager, we take a copy of your stock from your website supplier, or you can enter the vehicles manually. This automatically creates a unique bar code which is then held in the stock list on the walk off manager application. A copy of the stock is also uploaded automatically to motors4.com so that you have an additional sales channel for your vehicles.

You can then simply print bar codes for all stock in one of three formats.

Format 1 : Label for your own spec sheet:

Small label for use with our static cling windscreen sticker:

Alternatively you can print a high quality Silent Salesman on A4 to display in the car windscreen. This Silent Salesman can be customized to your design should you wish.

Click here to view any example of 1 template:

Click here to view an example of another template

Walk Off Manager isn’t just about giving a better buying experience to your customers, it is also about providing dealers with real-time information and maximizing sales opportunities.


AutoSLM is our primary product, its a Sales Lead Management system, similar to a CRM but with more emphasis on generating sales through leads coming into the dealership, and managing those leads through to sale.

If you have used e-GoodManners/ Manheim Lead Management / Contact Advantage / DealerWeb / Close IT / Higher Gear /Easy Quote / DMD / Eliance /Majestic or any systems similar to these in the past, then you will be quite familiar with what AutoSLM is capable of. AutoSLM has been developed by staff who originally built the e-GoodManners system


If you are a sales person, it will allow you to record customer details / enquiry vehicle details / trade in details and create quotes and order forms for your records. You will also have a full diary system and tasks system that allows you to stay organised, manage your day and keep in close contact with all your customers.

If you are a sales manager, it will provide you with reporting on what you sales team are doing, how many customers they have contacted, how many sales / test drives / deliveries etc have been carried out. It allows you to set targets and monitor you performance against those targets.

Overall the system controls all your prospect data, produces all the information you capture in report and help your manage your dealership.

Other advanced features we off within the AutoSLM product as standard are :


KIT – Keep In Touch – A communication module that allows SMS and HTML emails to be generated to customers and tracked through their personal records

Nurturing - A module to manage the customers that are no immediately in the market to purchase a car. The nurturing user can manage customers and groups of customers over months or years so when they are ready to buy a car from us next, we will be straight in contact with them

Lead import - We can import leads from email / websites or any collected on mobile devices at motor shows or any other electrionic source. We collate these leads into groups to allow you to manage them and track them through the buying cycle

Mobile Apps – All our products including AutoSLM is available in full through iPad and Google Android tablets from our custom made apps. Cut down versions still offing main functionality are available as well for smart phones

Stock Management - Manage you stock online and create QR codes for customers to scan, or print silent salesman sheets for windscreens. When adding customers you can also search through stock and pull up images for customers, and generate emails full of vehicle details automatically from stock records including all images. See silent salesman example PDF files below

Integration to other systems - We have as part of our product suite, a product called DealerHub.net. This product allows data in and out of autoSLM into any other system you might want to link it to.

Real Time Reporting - We offer real time reporting for all showroom activity for managers and group managers for manufacturers

Appraisal Application – Record your trade in vehicles through our appraisal app, including photos and damage information capture

Email inbox integration – IMAP integration into the system, so track your emails sent and received through Outlook directly into your Sales Lead Management system

Receptionist – Reception can add calls and pass them through to sales staff within the dealership. Alerts can be added when you miss calls via email or SMS

Produce high quality Order forms and Quotes for customers. These are custom PDF templates we design for you to use complete with your logos and dealer details. All Order forms can be tailored very easily to suit your needs at no extra cost. See order form examples below

Print stock lists with or without images – see PDF example link below

Day / Week / Month Diary – look at yoru schedule by day / week / month and also view the latest news feeds and weather information for the day

VRM Lookup facility UK / MM Code lookup for South Africa

Custom look & feel - We have designed the system so you can customise the look and feel to your logo and colours so it looks like your own system

69 Languages – We currently have the system translated into 69 languages and its growing daily!

International operations – We are currently running the full AutoSLM system in the UK, USA and South Africa. But we have experience of install this type of system all over the world.

Google maps integration for vehicle locations

Configure factory options / accessories prices, retail and cost price for quote and reporting purposes

Dealer configurator

Integration into a D.O.C system for profit reporting on all deals

AutoTrader / Cars.co.za / ebay motors / Facebook / Twitter / Surf 4 Cars integration. Full stock submission to these sites available from our stock module

Uses compression technology on the servers to speed up the pages to make the user have a faster experience using the app. No-one wants a slow system!

Local server used in each country, load-balanced and monitored 24x7x365 for faster response time and an always available system

Multiple vehicle types – We cater for Cars / Bikes / Trucks / Van / Agricultural machines / Caravans / Boats / Planes – Basically any type of vehicle. This can also be setup as multi brand and multi vehicle type dealerships, i.e a Car dealer that also sells bikes is very easy to setup on our system.

Award winning support system integration
– We integrate using single sign on to Freshdesk.com, so users can track tickets and search a knowledge base if they never left AutoSLM. Fully integrated for all users with our single sign on system.
Do you want to see an online presentation of our system?

You can walk through screenshots and see how our system could work for you?
Click here to fill in a simple form to view all our presentations

Automated Prospecting…
With our new module, you can automatically mine your data for specific target groups, then use our proven email and sms templates to secure appointments and make sales, it is so simple that we can guarantee it will sell you more vehicles!!

Integrated Website Solutions…
June 2012 see’s AutoSLM launching their bolt on Website service, allowing dealers to have a fully integrated website service as part of their Lead Management Solution. This functionality is so tightly integrated into AutoSLM that dealers can change their stock, (new and used) news and many other website colours and branding. Not only does it give the dealer all the control, but also allows all leads to arrive directly into the AutoSLM with their introduction source and full reporting of which sales exec received the lead, how long it took them to action and follow up!!!


AutoSLM South African Dealer has a record month!!!
Motomid, a dominant Ford, Mazda, Honda and GWM dealers has confirmed that May was one of their best months ever recorded, Geoffrey Bernitz the owner of Motomid has said “categorically” that AutoSLM works and has played a major role in the success of the month.


AutoSLM are proud to announce that we have dealers working in South Africa completely off their iPads, including printing…


We are specialists from the industry who understand sales people and the sales process.
2

Cost effective solutions where ROI is measured in months or even weeks not years
3

We work together with you to ensure that our solutions work for you, whether you are a manufacturer or a single dealership
4

Our solutions are integrate with internal and external solutions, social media and vehicle portals
5

Our systems put your customers first, not CRM, that’s the way to win and keep customers
6

Yep, you need the best and we have them, to translate your and our ideas into working systems
7

It works when you do it right and we do!!


The full end-to-end electronic 'Sales Lead Management' system that encompasses all the facets you need to effectively manage all of your sales leads and ongoing customer relationships.Manheim Lead Management (formerly eGoodManners) is an all-encompassing end-to-end system that helps you to effectively manage and convert sales leads, as well as manage ongoing customer relationships and staff performance.

The system brings together key stages of the car buying cycle into one streamlined function, capturing all the fundamental customer information.With the visually simplified dashboard reports, understanding your key performance figures is made easy,saving you and your sales staff valuable time.

Built upon easy-to-use technology, our hierarchical structure allows for different roles to be assigned to different users:

Receptionist: logical on-screen sales log which allows for key customer information to be captured and allocated to sales staff for follow-up
Salesperson: interactive and intuitive diary-based system which allows for accurate customer data capture, effective deal building and follow-up appointment booking
Fleet: enhanced application to cater for fleet client profiling and segmentations
Manager: reporting and management layer which provides full visibility around sales staff and dealership performance
Zone/Region: reporting layer which allows users to view and collect information on dealer activity within a specific group or network. Customer follow-up,Task management,Call recording,Daily schedule,Data capture,Deal builder,CAP configurator,Order forms,Customer quotes,Finance comparator,Dashboards,Sales activity,Staff performance
Lost sales analysis,KPI targets,Prospect lists,SMS messaging,Email distribution,Direct mail,Source of enquiry,Comms suite
Delivering targeted messages to the right customers at the right time
Intelligently using the valuable customer data collected, the Comms Suite ensures your prospects get the right message at the right time.

Built- in technology to send SMS text messages, emails and direct mail straight from the Manheim Lead Management system means you never miss an opportunity to get your key messages heard. Created to give you full control of your communications, you can create and save your own bespoke templates that can be personalised for individual customers or tailored for a mass marketing approach.

Intuitive to follow, this easy to use additional module includes a sophisticated search facility for proactive targeting of specific groups of customers. Each communication sent out gets automatically added each customer record, providing a full audit facility.

Talk to your customers their way

Broadcast email and SMS campaigns to individual or bulk set of customers
Create custom-branded email campaigns
Email and SMS template builder and selector
Letter mail merge tool with word-style interface

Automated audit facility against each customer record to identify where communications have been sent.

Deal Stacker
Maximising the profit in every deal
Our unique Deal Stacker module gives you unparalleled control when it comes to deal stacking and maximising the profit on each sale opportunity. It will enhance the customer's interaction in the buying process, allowing the offer to be tailored to their' budgetary requirements, complete with full vehicle CAP configuration, so you can 'build' their car in front of them.

Considering all aspects of the buying process it takes account of every cost from yearly fuel to annual services to Insurance and Warranties. Each section works together to ensure you present a complete package that's hard to beat!

Your sales executives pass the initial feedback over to the Business/ Sales Manager through the system to work the figures around your customers' needs. The system will produce a comprehensive financial breakdown highlighting the amount of profit in each key area, the vehicle, accessories, finance commission, additional products etc. Integrating with CAP, Experian and HPI ensures all part exchange vehicles are thoroughly checked to offer your customers the best deal.

Optimise Your Profitability

Upsell customised dealer and factory fitted options
Maximise additional sales of bolt-on products such as GAP, paint protection of extended warranties
Facility to save multiple customer deals
Comprehensive financial penetration reports
Compare proposals side-by-side using the 4-square quote system
Part-ex HPI checks
raining Programmes
Focused training designed for you
Investing time in the Manheim Lead Management system will ensure you get the most out of it. With our range of dedicated training programmes, you have the opportunity to develop and progress your knowledge of the system to maximise opportunity.

Delivered on-site at your dealership, our qualified and experienced training consultants will be on-hand to guide you through all the different aspects of the system. A variety of training programmes are available, each with specific course content to ensure you get the most out of the course. You can set your own objectives for the day, centred on what you think you need to get the most out of the system.

Enhance your Professional Development

Bespoke Training Programmes
Data Cleansing Programmes
Development and Support Programmes
Who we work with
Manheim Lead Management (formerly eGoodManners) is the UK's leading provider of sales lead management systems to the automotive industry. Our customer base currently spans over 1,500 franchised dealers with manufacturer endorsements from over 11 brands.

Dealer websites,Mobile marketing,Professional photography,Search engine marketing,Sales lead management,Aftersales CRM,Mobile apps,Social media

The global business of manufacturing and selling a wide range of goods and services gets better by the day. Customers expect more sparkle to their consumer experience and choose to take part in those experiences that satisfy them the most. Spending thousands on what is going to be for most people the second largest purchase in their life, needs to be as exciting and engaging as it is reassuring and hassle free. Customers are going to spend time making sure it?s the right deal for them.

No manufacturer makes a bad car anymore - even if customers have decided on a brand and model there is always someone else willing to sell that to them. It?s often the experience and how we make our customers feel that makes them buy from any particular dealer.


Motor dealers all across the world are waking up to Customer Relationship Management (CRM). A lot of dealers we speak to are desperate to implement some level of control over their prospects and how their team handles those prospects.

The solution to this problem is Closeit which delivers a vast range of benefits to the dealer. It very often changes the entire approach to the sales process.


Simple Interface ? probably the easiest to use showroom software available Team Management Tools ? real time data on your team and their workloads
FSA Integration ? making sure your team stay within the guidelines Deal Builder ? allowing for quick and accurate quotations and order generation
Powerful Diary ? with complete tasking and appointment services Surgical Marketing tool ? reducing costs and increasing effectiveness
Deal Approval and Order Control ? ensuring every opportunity to add profit is taken Real Time Reporting ? versatile report generator allowing custom reporting
Demo Log ? ensuring insurance and brand standards are maintained CAP/Glasses Integration ? Industry leading feature rich data from both new and used vehicles
Experian/HPI integration ? Allowing provenance checks to be pulled and linked to customers Receipt Management ? Deposits will never cause confusion again
Intelligent Database ? Automatically keeps the database clean Adaptable ? Completely customisable on a per user basis because everyone in your team is different
Profit Management ? Quick and easy profit tracking and forecasting Dealer Website Integration ? Allowing leads to be created directly from enquiries on your website
Activity Monitor ? Know anything about everything even down to the second it was done Voice Integration (Optional) ? every contact in and out is recorded against relevant tasks with full information about calling customer displayed on screen actual voice recording available to all in dealership
Simple Interface ? probably the easiest to use showroom software available FSA Integration ? making sure your team stay within the guidelines
Electronic Customer Capture ? ensuring quality information is gathered Part Exchange Manager ? ensuring bids are maximized and easily managed
Co-Working tools ? allowing complete transparency between users and information SMS/TXT/E-mail Integration ? supporting automatic SMS information and marketing
Sales Admin Module ? allowing better information to staff and customer post close Event Framework ? Allowing you to take complete control of the sales process
DVLA Integration ? Ensuring accurate valuation of used vehicles Document Management ? Store important documents against customers
Extendable ? The only product on the market that is completely customisable Tax Calculators ? Help you easily work out tax cost for company car buyers
Lost Opportunity Manager ? Ensuring at least a second attempt is made with every lead Wish List Matching ? All inbound cars are matched to customers searching for that vehicle
DMS Integration (Optional) ? integration with most DMS in dealers today

Complete Automotive Solutions (CAS) was created to develop technology and processes that improve profit and CSI. Close IT: Showroom Manager (Close it) was the first product to be launched. The key aims were to deliver the highest levels of functionality with the simplest approach. We also chose to focus on adoption ensuring that users, irrelevant of their skills, love to use Close it.

After launching Close it, CAS went on to launch further successful products including Reception Manager, Ad Optimiser and Voice Safe. As of May 2008 there are more than 1700 installations of CAS products in the UK motor industry.

The team at CAS comprises of a 50/50 mix between dealer backgrounds and technical backgrounds. CAS took the approach that listening to our customers is one of the most important factors in consistently delivering industry leading solutions. Our developers often spend time with customers to ensure they understand exactly why and how our solutions are implemented.

CAS was acquired by the Daily Mail and General Trust (DMGT) in 2006. CAS forms a cornerstone in the DMGT Digital Devision which includes Motors.co.uk, Auto Exposure, and DMRI. Outside the motor industry some of our assets include jobsites.co.uk, findaproperty.co.uk and Primelocation.com.

Dealerweb is the ultimate sales tool, sales process and enquiry management system. Dealerweb is more than just an electronic diary; it’s a tool that helps dealers sell more cars, more profitably and with improved customer satisfaction. Dealerweb also helps to identify and measure KPI’s within the sales process, allowing you to improve performance and benchmark progress. After all, if you can’t measure it, you can’t fix it.

Click on a link below to see more information.

Dealerweb is the ultimate showroom and enquiry management system.

Dealerweb provides a flexible and if required bespoke approach, integrating with and supporting your sales process from logging an enquiry through building a deal to producing an order form. Links are available with other service providers including manufacturer systems, SMS text messaging, HPI and Experian, vehicle valuation data, finance companies and your DMS.

The Easiest System to Use on the Market
Enhancing the Customer Experience
Fully Integrated Vehicle configurator and F&I module
Tools for Sales Executives
Tools for Sales Managers
Marketing Module
Telephony Solution
Website Integration
Third Party Integration
Sales Process Training & Management Review

iPad Application


Now with the new iPad based sales application from Contact Advantage you can create a great sales experience for your customers and improve the performance of your sales team at the same time.
With Contact Advantage’s first to market and unique application, you can take your customers through the entire sales process from model selection, colour and specification configuration to pricing and order forms in one simple to use iPad based mobile application.

iPad Functionality includes:

Customer Data Collection
Model selection
Configuration of model including colour, specification, etc
Order forms
High quality imagery
Consistency of branding
High quality brand presentation
Continuity with web presence
Full integration with manufacturers sales tools
Consistency with customer brand experience
Customer familiarity with ipad device
Full access to all brand multi media collateral
CA:Automotive is the ultimate showroom CRM solution for keeping track of all your leads and maximising your sales potential. CA:Automotive gives you the control to make sure customer contacts are made consistently and professionally. It improves sales performance by ensuring that prospects are identified, customers are followed-up and that all elements of your sales process are fulfilled in the most efficient and professional manner.


CA Showroom System

Contact Advantage: Automotive can:

Identify and track prospective customers.
Ensures all customer contact is followed up.
Manage stock effectively.
Provide complete transparency of your entire sales process.

With some of the UK’s leading dealerships and manufacturers on board Contact Advantage: Automotive has demonstrably:

Driven more sales.
Reduced costs.
Enhanced customer service.
Improved the bottom line.

Helping with FSA compliance

Simple question and answer technique allows the sales person to identify the correct insurance products to offer the customer.

Gives a clear audit trail in line with the FSA guidelines.
Provides accurate audit trail reporting.
Supplies initial disclosure documentation.
Provides complete product information scripting.
Supplies a statement of demands and needs.
Leads to increased product penetration.

The FSA system has been designed to assist the sales executive/ business manager with the sale of insurance products and with the ability to run bespoke presentations to ensure that the customer is fully aware and understands the products being offered.


Unrivalled Financial Control

Delivers accurate reporting allowing the dealership to accurately forecast F&I income.
Provides profit logs – by Enquiry, Model, Salesman, Dealership and more.
Improves financial opportunities – GAP, Warranties, Paint Protection, Servicing etc.
Enables monitoring of company KPI’s.
Provides Prop Forms, Deal Profit Sheets and Offer Sheets.
Allows for Finance Links – Electronic Submission.

CA F&I offers the best in financial control and has been proven to increase financial opportunities through additional sales such as Warranty, GAP, Paint Protection, Service Plans.

Take complete control of your stock

Contact Advantage provides the perfect answer to the current economic situation by improving your complete stock management process.

We can significantly:

Improve stock turn.
Reduce stock charges.
Reduce aged stock.
Improve visibility of stock.


Marketing Suite

Achieve more powerful, accurate and effective Marketing by hitting the right customer, with the right offer, every time!

The outstanding Contact Advantage Marketing Module – an efficient marketing tool designed to enhance targeting and significantly increase your return on investment.

Take full control of your marketing activity with our easy to use, one stop marketing module.
All marketing is logged and tagged against individual customers – allowing tracking, monitoring and feedback for all activity.
Track the true effectiveness of your marketing activity using our unique ‘Return On Investment’ functionality.
Create quick, easy to build and professional HTML emails.
React swiftly using coordinated and targeted SMS text campaigns.
Create and monitor internal campaigns using the CA task generator to direct and maximise all sales people’s activity.
Set up impactful contact plans – such as ‘Thanks for Buying’, ‘Thanks for Visiting’ etc
Save on marketing agency fees.


Bringing back lost customers

Contact Advantage provides the perfect answer to the current economic situation by resurrecting lost sales while linking seamlessly to your existing Contact Advantage system.

We can:

Identify customers that you have ‘lost’.
Ascertain if they are still in the market:
using smart email.
or live calling.

If they bought elsewhere, why?
Understand why they never bought from you.
Determine what it would take to win their business.
Work with you to get them back.

Our track record with existing customers has shown that our Lost Sales process is:

Four times more likely to recover a lost sale.
Significantly improves customer feedback.
Improves your sales process for the future.

The Contact Advantage Global Management System (GMS) is the only product of its type that we know of. Pulling together data from all the key areas within the manufacturers sphere it provides a complete overview of the manufacturers performance from a Global perspective – and allows for the fullest two-way provision of information available.
Designed with unrivaled experience, both at dealership and manufacturer level, the Contact Advantage GMS is the new BENCHMARK for information interrogation, reporting AND dissemination for a car manufacturer.
For the first time we are able to provide manufacturers with – THE FULL PICTURE.

The GMS performs the following functions:

• Extracts all levels of data – including financial.
• Gives Insight into the business at every level with no nonsense meaningful quick-read alerts.
• Produces and processes data Daily, Weekly and Monthly.
• All trend and forecast data is automated.
• Data is sifted to allow localised flexing at a glance removing knee jerk decisions.
• Data is sorted to allow easy visual of the key elements, highlighted with clear calls to action.
• Flexed comparisons to allow forensic data analysis and forecasting.
• Failures and misuse of data measured and reported upward for action.
What are the key Features and Benefits of GMS?

GMS – aids Marketing:

• CA shows where marketing spend works and is able to add value to marketing spend decisions at all levels.
• Flexing allows dealers to model against close neighbours without revealing sensitive data but helping to drive best practice for Regional Teams and Managers.
• Local marketing data module working with Manufacturer marketing portal reducing costs now and giving improvements over future years.
- Per lead
- Per appointment
- Per sale
- Aftersales and Parts
- Improving penetration
- Helping decisions at all levels

GMS and e-mail:

• Managed Daily with outlet reports to all staff at grass root level highlighting every customer not e mail captured.
• Customers contacted when no activity is seen by the system.
• Reports and calls to action by name by dealership with clear reasons for no purchase.
• Intelligent e mail capture ensuring when Sales Consultants add names to CA a short list of live e-mails will appear to guarantee the best data capture ever.

GMS and Financial Planning

• Stock New and Used by time, by policy, by poor judgement with suggested best practice from top quartile for daily measurement and action.
• Lost opportunity reporting and detailed reports with names and numbers to resolve.
• Poor performer assessment flexed to remove seasonality and weather etc.
• Cash assessment of poor activity.
• Early warning for ‘at risk’ dealers.
• Targetted actions.

Call Centre Services
Our call centre is manned by highly trained, motivated staff offering a variety of services to the automotive industry.

Data Cleansing
Every year companies mail-shot customers based on their own historic records. On average 40% of these mailers do not reach the person they are intended for.

Lost Sales
Do you know why customers don’t buy? Would you like to know? Would you like a second chance?

SMART e-mail
Send SMART e-mails directly to your customers and find out what they really feel about your business.

Mobile Messaging
Our mobile messaging service will allow your customers to view your latest offers directly on their mobile phone.

Easy Transition
Whatever system you currently use (or even if you use none) Contact Advantage’s ‘Easy Transition’ ensures a quick, seemless, effortless transition with the absolute minimum of disruption to your business.

Consultancy Services
In these days of ever decreasing customer base and profitability small percentages can make a huge difference.

Call Centre Services

Our call centre is manned by highly trained, motivated staff and utilises our own in house applications that link directly to your CA:Automotive system.

Through our call centre we offer a number of services to our clients including:

Lost Sales Follow-up
Marketing Follow-up
Test Drive Campaigns
Service Follow-up
CSI

As a fully automated system, all data transfer and call outcome (including verbatim comments) are recorded and fed directly back to the dealership for review. These services have been proven to deliver very strong results.

Lost Sale resurrection of 30%, driving significant profit back into the dealership.

Data Cleansing

Every year marketing department’s mail-shot customers based on their own historic records. Considering that on average over 40% of these mailers never reach there the individual they where intended for. This is mainly due to quality of data held within the database.

If the data had been effectively cleansed before the mailer had been sent, it would have ensured a higher level of customers received the intended mailer.

Data cleansing covers:

Address Details
Phone numbers
Mobile Numbers
Email Address’s
Deceased

Once the data has been cleansed, we will supply you with an itemised quote detailing the data that is missing or inaccurate. You can decide on any additional data you may wish to purchase.

An addition to this service is the ability to purchase alternative data sets based on demographics of existing customers or by customers that have purchased specific vehicles.

Bringing Back Lost Sales

CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team.

Our advisors will determine:

Why the customer never bought (price, salesman, vehicle, service)
What car have they purchased?
Are they still in the market place?
What would it take to win the business?

CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team.

CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team.

CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team. CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team.

CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team. CA’s Lost Sale service provides you with key information about the customers that you don’t sell to. Through our integrated system our team of highly trained staff will contact any customer that has been marked as a lost sale or has not been followed up by the sales team.

SMART e-mail


Send SMART e-mails directly to your customers and find out what they really feel about your business.

SMART e-mails are fully Interactive Customer Surveys.

Over various campaigns we have identified that 26% of customers who opened SMART e-mail responded and of those that respond some 35% of them were still in market!

SMART e-mails provide:

Results fed back to your e-mail address within 24 hours.
What your customers think on why they dealt with you and why they didn’t (Get Mystery Shop Information from real customers, not actors).
Details on who is still in market and when are they looking to change.
The opportunity to get back in touch with and sell to unhappy customers.
Customer’s comments fed back direct to managers not filtered through staff.
A full reporting suite.

SMART e-mails are:

Low cost.
Simple to set up and use.
Fully automated.
Adaptable to all departments.

SMART e-mail is a low cost, efficient way to source potential customers – providing feedback that can help overcome objections and – importantly – help sell more cars.

Mobile Messaging sells cars!

CA:Automotives unique 2 way mobile messaging helps sell cars.

When times are tough, effective marketing is essential to keep you one step ahead of your competition.

Our mobile messaging service will allow your customers to view your latest offers directly on their mobile phone. Your customer will also be able to request and confirm test drives and appointments directly from their phone.

will automate your contact plan through pre and post sale messages and tasks. This will ensure a consistent and formalised process keeping you in touch with your customers.

This information will be sent directly to your CA:Automotive system, allowing you to track every potential lead.

Jeff Conway the Group Sales Manager at W J King Group commented:

“CA:Automotive helps us drive a consistent W J King Group sales process and provides unrivalled group management information. To promote a recent weekend event using CA:Automotive, we generated a targeted list of customers and sent out 1,500 text messages to those with mobile numbers. The event was a great success and we sold 51 cars!”

Easy Transition

Contact Advantage pride themselves in trying to understand and anticipate our customers challenges and opportunities. As such we have built our products and services – mindful of everything from the day to day running of our customer’s businesses right through to the first day that you choose to select Contact Advantage as a supplier.

We realize that every business is unique, but we also understand that no business wants disruption or down time while introducing new products and services. At Contact Advantage we have designed the ‘Easy Transition’ process to migrate you to our products with the minimum of fuss and disruption.

Whatever system you currently use (or even if you use none) Contact Advantage’s ‘Easy Transition’ ensures a quick, seamless, effortless transition with the absolute minimum of disruption to your business.

From allocating a dedicated account and technical contact to the preparing the installation off line we look to produce a plan of action that will reduce, to a minimum, the input required from your company and get our products up and running at a pace that suits your requirements.

Our ‘Easy Transition’ plan will take into account your business critical factors, availability of key personnel, an audit of your infrastructure, key dates, upcoming activity, your concerns and draw this together to prepare a pathway that makes our entry into your business as smooth as possible.

Contact Advantage want to make a difference to your business from day 1 – and integral to this is creating an ‘Easy Transition’ plan to suit you.


Consultancy Services

In these days of ever decreasing customer base and profitability small percentages can make a huge difference.

Our highly experienced consultancy team can offer:

Day health checks
An objective look at all areas of your sales department from first impressions of site, review of sales process, management involvement in the process, finance offering to customer follow up.

The day will end with a senior management review of our comprehensive report where future actions and responsibilities will be agreed.
(Where further training is agreed the cost of this day will be credited towards future dates).

Sales Process
Everyone has a sales process, but not many dealerships take the time to review the thinking behind the process, set standards and communicate it to their staff.
We firmly believe that process is driven from the top down and involve all levels of management.
Once agreed the process is trained to all staff and monitored by bespoke reports on the CA system.

Prospecting
A highly motivational hands on practical training day for the task that most salesmen don’t want to do.

ontact Advantage Training

Contact Advantage Academy (Training & Consultancy Team)

Contact Advantage has an extensive range of automotive sales training and consultancy along side its first class system training, targeted at all levels of previous experience within the dealership environment. Our fully qualified team of training consultants have all held senior management positions within dealerships and have the ability to pass on their skills developed through many years of experience in the automotive sales industry.
The Training and Consultancy Team have two powerful objectives to deliver through their sessions. The first aim is to equip your sales team with the knowledge of what makes a successful professional in this competitive industry and more importantly, how to apply that knowledge in everyday situations.
The second goal is to develop the skills of the dealership team so they can understand how to use get the most from the Contact Advantage showroom system to support and drive their selling capabilities.
Our wide range of training modules can be tailored to cater for all levels and capabilities by choosing from the following comprehensive suites.

Contact Advantage System Training:

The new starter program
Sales Manager workshops
Re-fresher training
Complete installation and start-up training

Sales & Process Training – Maximize your potential through:

Converting telephone enquires to appointments
Focused demonstration test drives
Qualification (ask your way to the sale)
The complete sales process
The psychology of selling
Managing success through your people
Negotiating
Whether its orphan owners with little known detail or highly qualified leads, we will ensure that the best results are gained from every call.


World Class Support

At Contact Advantage we recognise the value and importance our customers place on support. That is why we have assembled a Support Team that are all direct Contact Advantage employees – providing nationwide coverage in order to provide quick, easy, and competent technical resolutions.

Whether your organisation requires telephone support, on-site visits, consultancy expertise, permanent on-site presence or remote system access, you can be reassured that our highly qualified professionals are always on call to fulfill your requirements.

We recently undertook research to identify the key areas of support that customers value and the response was clear. More than any other service it is ‘personal service’ that is seen as the key to our success. People like Kenny Seymour – our Operations Manager typify our approach. Ready to take on any issue or opportunity that our clients have – Kenny is focused on making a difference.

At Contact Advantage we are serious when we talk about the Contact Advantage effect and world class support for our clients is essential to maximizing the impact of our products and services.

Contact Support


Contact Advantage Client Base

Contact Advantage has a wide range of clients from single site independent dealers to multi site/multi marquee dealerships to manufacturers. Our products and services are designed to take account of the needs and ambitions of our customers and we pride our self in applying a unique and dedicated solution for each and every client that we deal with.

Listers Group – www.listergroup.co.uk

Started in 1979 by Terry Lister the group now has over forty centres and represents ten car manfacturers. The company prides itself on its customer care and customer satisfaction and when they were looking for a new CRM system that could help them improve their business, while maintaining their company ethos, they chose Contact Advantage. Nigel Rickards, Operations Director said:

“We have worked with Contact Advantage over the last 5 years and can attribute some of our recent rapid growth to the use of CA:Automotive across the Group. Our customer service is now second to none.”

Dicksons of Inverness and Forres – www.dicksonsofinverness.co.uk

Based in the north of Scotland Dicksons position themselves as the ‘Friendly Power in Motoring’. A local independent dealer they know that personal service and an understanding of their customers is key to success. Choosing Contact Advantage made sense to the company and has proven to be a relationship that has lead Jim MacKenzie, Sales Director for Dicksons, to say:

“Contact Advantage is a professional, forward looking company that has supplied a system that we couldn’t live without.”

West London Motor Group – www.wlmg.co.uk

With dealerships across London and the Home Counties, West London Motor Group is a privately owned award winning company that are the franchise partners for Nissan, Peugeot, Fiat and Kia throughout the region. The company is famous for keeping their promises and, with such a reputation, the selection of Contact Advantage was not taken lightly. Bob Feltham said:

“It is an easy system to interogate and use for marketing, sales and admin. We have reduced stock by half, doubled stock turn and increased profit using less cash. A winning combination.”

Manufacturers
Contact Advantage not only supply systems to dealers that support the widest range of marques in the industry but we also supply head office support to Nissan and Suzuki.

If you want to know more about our customers and what who we deal with please get in touch.


Partnering with Key Industry Players

Contact Advantage are proud of their working relationships with our other key industry players to bring our customer the most up to date information and accurate data. As such we partner with the following companies.


Contact Advantage is one of the UK’s leading creators of dealer and manufacturer CRM systems.

The company was formed in 2001 with the realisation that over the last twenty years the car manufacturing process has led to far more reliability within the different car marques. As a result, the quality gap between marques had narrowed and in turn this has changed the consumer’s decision-making process. Consumers now place a much higher value on the relationship and customer service aspects of the purchase in relation to the dealers. Therefore the long-term success of the dealership/manufacturer is directly related to their ability to develop, nurture and exploit the relationship with the consumer over time.

CA’s products are built around our unique ‘e-broker’ technology that enables us to quickly adapt our offerings to deliver large increases in sales and far better customer information management. The products can be tailored to a dealer or manufacturer’s exact requirements and provide a number of key benefits including the ability to:

Track all sales leads and generate additional sales
Track all manufacturers’ targets.
Manage sales information.
Recover lost sales.
Manage stock.
Communicates with the customer by e-mail, SMS, WAP or the web.
Track customer and keep them satisfied across the buying experience and build lifetime relationships.
And, importantly, increase sales and profit for clients.

We are proud of their people and products – factors that have led to a forward-looking business that has gained a reputation for innovation and quality of service.
If you want to know more about our company please get in touch – and experience the Contact Advantage effect.

Supporting the Sales Process

Contact Advantage helps large groups deliver strong sales processes which ultimately helps deliver customer satisfaction. The typical car dealership sales process is simple enough, from the moment a customer walks into the typical car dealership the salespersons job is to qualify the customer fully, target the right car that matches the needs and wants of [...]

Contact Advantage helps large groups deliver strong sales processes which ultimately helps deliver customer satisfaction. The typical car dealership sales process is simple enough, from the moment a customer walks into the typical car dealership the salespersons job is to qualify the customer fully, target the right car that matches the needs and wants of the customer, then; talk the customer into taking the car with finance and possibly a few options.
During the meet and greet the whole rehearsed process begins with finding out as much information about the customers life and life style.
Determining what kind of vehicle the customer currently has and its exact condition, how much the ownership costs have been and if trading the old car in is part of the deal?
Then some requalification what ideally would the costs for a new car be? And finally building some margin that is realistic? Too greedy and too much and the customer can easily compare with other suppliers and will cancel later, too little and the deal isn’t worth doing.
This qualification is fundamental to aligning the right car and extras to the customers’ needs. Over the last week we have built into a major group a failsafe to enable the process to be better managed.
The salesperson’s job is to sell and too often this is the missing link, building a desire where the customer wants the vehicle and the associated products is the first step, at Contact Advantage sales teams are taken through the wizard and with the correct coaching the flow and dialogue should be natural.
The ideal is where the customer gets emotionally attached and excited by the car and all its benefits plus a genuine trust in the sales team. Detailed qualification and data capture helps cement this relationship. Creating the right level of desire [and there can never be too much] is fundamental for gett

This week I had a chance to talk through some customer management interaction with a large dealer group, they had something north of 200,000 customers, and that is a large customer base as we all know. It’s only when analysis of the numbers is complete the task becomes clear. Each customer will have a visit coupled with a test drive then assuming a decision is made on the day a couple of touching base conversations and then the vehicle collection, plus a follow up call. Further calls over the next couple of years give a total interaction of say: 7 touch points. This multiplied by 200,000 takes us north of 1.4m interactions, curiously someone in the room suggested they may wish to go back to paper as it was easier! The requirement of a dealer management system [the best being Contact Advantage with its new IPad easy to learn system] is to orchestrate these 1.4 million interactions and keep the customers live and feeling like they are individually understood and important.
The amount of live data at any one time is more than one third using conventional cycles of change simply e mailing a sensible message is tricky let alone a personalised update.
The good news is it can be achieved, as with the eating of any large meal, in bite sized chunks, and through a well-schooled team who have an appetite and the skill to interact.
One further interesting fact of big numbers is the value of the 200,000 car buyers; they are likely to spend on cars something like 20 billion pounds over a lifetime if they change cars every 5 years and spend a paltry 13k each time. That doesn’t take into account that each car owner may have an influence over a wife, son, daughter, husband, parent or other work colleague or buying decision. That number assessment although very agricultural cannot be wholly ignored as although many customers may already be half way through the ownership cycle new numbers will be added, and that stream continues to grow as this particular group grows.
This leads back to my start point, the plate spinning required to keep 200,000 customers on cycle change is significant and sales teams need all the help they can get at the sharp end. A non-technology based solution is doomed to failure and chaos, a 3 minute phone call or an automated mailer will cost over £150k and the returns and data still need managing.
The task is immense as 10% of customers will move in each year. A 3 minute call to 200,000 customers [if you can get them first time] without an auto dialler is a tricky task in itself and would take 600,000 minutes or 1,250 days labour or 5.63 staff working full time.
My suggestion is get as much automated as is possible and keep 200 sales girls and boys updating records, their task is much reduced as an army of 200 can easily outperform an squad of 5 telephonists. And of course use the best DMS, Contact Advantage as this system cannot have customers removed without detailed authorisation, thereby retaining 200,000 lovely customers who are likely to spend billions if handled correctly

Contact Advantage helps large groups deliver strong sales processes which ultimately helps deliver customer satisfaction. The typical car dealership sales process is simple enough, from the moment a customer walks into the typical car dealership the salespersons job is to qualify the customer fully, target the right car that matches the needs and wants of the customer, then; talk the customer into taking the car with finance and possibly a few options.
During the meet and greet the whole rehearsed process begins with finding out as much information about the customers life and life style.
Determining what kind of vehicle the customer currently has and its exact condition, how much the ownership costs have been and if trading the old car in is part of the deal?
Then some requalification what ideally would the costs for a new car be? And finally building some margin that is realistic? Too greedy and too much and the customer can easily compare with other suppliers and will cancel later, too little and the deal isn’t worth doing.
This qualification is fundamental to aligning the right car and extras to the customers’ needs. Over the last week we have built into a major group a failsafe to enable the process to be better managed.
The salesperson’s job is to sell and too often this is the missing link, building a desire where the customer wants the vehicle and the associated products is the first step, at Contact Advantage sales teams are taken through the wizard and with the correct coaching the flow and dialogue should be natural.
The ideal is where the customer gets emotionally attached and excited by the car and all its benefits plus a genuine trust in the sales team. Detailed qualification and data capture helps cement this relationship. Creating the right level of desire [and there can never be too much] is fundamental for getting the customer primed to take the vehicle home and show it to their friends and family.
Using the wizard and screens on the Contact Advantage system will walk a customer through the buying experience, only the sales team can short circuit the process and good controllers will always bring sales teams back to the process.
Recall the customer is guaranteed to have done some research and will have some price comparison data in mind, this information needs to be qualified cleverly and dealt with; this area is usually a novice sales consultant trip up point, and even more often the deal breaker.
The whole negotiating process can take some time but the negotiations should be minimal if a thorough sales qualification and pitch has been made. At Contact Advantage an inexperienced sales consultant can control a sale, sell many cars and won’t lose them from the system allowing a dealership to control the customer for years to come. However at Contact Advantage we cannot make every sales consultant articulate, likeable and outgoing. We can however control the process, ensure most of the questions required are covered and the knowledge about the cars is available at the touch of a button. Sadly we cannot make the coffee that’s an outlet held skill!

Autoline Drive is the next evolution Dealer Management System (DMS) from ADP.

Autoline Drive incorporates the best attributes from its predecessor, Autoline, coupled with a host of improved processes, updated functionality and a refreshed user interface.

Autoline Drive has been designed to enable dealers to effectively meet the needs of the modern consumer in an increasingly competitive market. Autoline Drive delivers all the functionality you would expect from a premium system, as well as elevating the sales and marketing capabilities of a DMS to a new level.

Autoline Drive is a flexible and scalable integrated DMS that supports the day-to-day operations of every department of a dealer, from small single site dealerships through to the largest multi-site, multi-franchise groups. It has been designed with three primary objectives in mind; to help dealers:

Attract more customers
Convert more customers
Retain more customers
Autoline Drive represents a significant leap forward in DMS technology and is the centre piece of ADP’s integrated solutions portfolio.

Grow your internal capabilities before you grow your system
With Autoline Drive, you can choose the functionality you need to run your business most effectively. To achieve this, we have introduced the concept of ‘Business Accelerators.’ These are advanced business solutions that sit outside of the traditional core DMS offering and focus on specific areas of your business performance. You choose which Business Accelerators are appropriate to your business needs at a time that suits you. All Business Accelerators integrate seamlessly with Autoline Drive. Choose from the selection below to find out more

Campaign Manager
Call Manager
Vehicle Stock Profiler

Drive user adoption with an intuitive system

Flexibility and ease of use are at the heart of Autoline Drive. Customisable role-based user interfaces, known as 'Workplaces', support intuitive workflows and easy navigation of the system. The regular activities that each user needs to perform are literally at their fingertips using an intuitive ‘I Want To’ toolbar. Autoline Drive has also been designed to reduce the need for manually executing every task or activity within the system. Now, when certain key actions take place, these can trigger additional pre-defined actions to automatically run in the background. In the marketing area of the system, these automatic trigger actions are defined by the user.

Autoline Drive carries on working even when you aren’t

With Autoline Drive, a simple task that you carry out in the system can trigger a number of follow-on activities to take place automatically, reducing the workload of your team(s). For example, when a vehicle is sold, the system can automatically be set to send out a welcome pack by email, create a reminder for flowers to be sent and a further reminder for two weeks later for a courtesy call to be made. A number of these ‘trigger’ activities are pre-set to save you time, whereas others be set manually to suit your individual business requirements. Specifically from a marketing perspective, an ‘agent scheduler’ can be set to automatically run campaigns from the system, even when nobody is there.

Hosted DMS - Focus on running your business while we look after your system

Autoline Drive is a fully-hosted software solution, completely removing the need for you to host, support and maintain costly servers on-site. With a hosted solution from ADP, you have total peace of mind that your data is secure and is being looked after by a company with your business and operational interests at heart.

Autoline Drive offers dealer significant benefits across every department of your dealership(s).

Click on the Details tab to find out more.

MARKETING

Autoline Drive provides an end-to-end marketing solution designed to make the job of attracting new customers and managing the on-going relationship with your existing customers simpler and more effective. All the key requirements of a successful dealership marketing department are catered for within Autoline Drive: from managing and maintaining an accurate segmented customer/prospect database, through to planning and executing an effective marketing campaign strategy and continually tracking progress through to completion. The system also allows you to manage other marketing related activities, including loyalty cards, CSI surveys and complaint management.

Key Highlights

Segregated prospect database – protects your customer database integrity
Campaign planning – create campaigns quickly with ‘drag and drop’ functionality
Simultaneous campaigns – execute and manage multiple campaigns at any one time
Pre-defined templates – ensure you always deliver a consistent brand image
Automated follow-up – automate a number of key campaign follow-up activities
Marketing measurement – constantly monitor the success of all marketing activity
ROI tools – prove the effectiveness of all your marketing activity
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VEHICLE SALES

Autoline Drive provides a comprehensive toolset that allows dealers to control and maximise the effectiveness of their vehicle sales process, for use by both sales managers and their respective sales teams. The software ensures key steps are adhered to, while still providing the flexibility to adapt to a dealer’s specific process requirements. For sales management, Autoline Drive provides tight profit and process controls, visibility of sales activities and real-time sales performance statistics. For a sales executive, the system supports consultative selling with customer-facing tools and functionality that help to increase the chance of a sale.

Key Highlights

Manufacturer lead management – easily import and monitor the progress of each lead
Lead follow-up – set reminders and escalation rules to ensure every lead counts
Side-by-side comparison – compare up to three customer vehicle choices simultaneously
Vehicle presentation tools – incorporate vehicle images, video, presentations and web links
Accurate valuations – use historical valuation analytics to make informed trade-in valuations
Profit retention – control vehicle sales profitability using ‘back office’ deal optimisation tools
Management authorisation – view a ‘Manager’s Profit Summary’ before authorising a sale
Automated alerts – stay in control with automated alerts at various stages of the sales process
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VEHICLE ADMINISTRATION

A great deal of work goes on behind the scenes in a dealership to ensure you maximise the chance of making a vehicle sale every time and ensure optimal stock turnaround. Autoline Drive provides a suite of tools to help streamline the vehicle administration tasks and ensure each and every vehicle is presented accurately, in the best possible way and is always priced correctly.

Key Highlights

Multiple record creation – create several records at once where the specifications match
Vehicle image uploads – upload several at once and ‘drag and drop’ onto correct records
Vehicle tracking – visually track a vehicle’s progress from initial order through to final invoice
Preparation monitoring – view the progress of all jobs required for vehicle sale readiness
Audit trail – view all previous amendments made to vehicle records to ensure accuracy
Stock write-down – cater for price variations on a monthly basis with the write-down facility
Manufacturer data – utilise data from multiple vehicle manufacturers to increase DMS accuracy
Manufacturer communications – send required data to the manufacturers direct from the DMS
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SERVICE RECEPTION

Making sure each and every customer has a pleasant experience when visiting your dealership or calling your service reception is the first step in ensuring customer satisfaction. Autoline Drive provides a suite of comprehensive tools to help streamline your service desk operations and help avoid this vital function becoming a ‘bottleneck’ during busy periods. With Autoline Drive, service receptionists can easily take service bookings, create repair orders, allocate loan vehicles and then invoice the customer.

Key Highlights

Automated bookings – book and assign work and reserve a loan vehicle in one screen
Repair order creation – easily select parts, labour, menu prices or sublet work from menus
Flexible invoicing – ensure customer invoices are as clear and comprehensive as possible
Real-time repair status – provide quick updates to customers with on-screen visibility
Courtesy car management – control expenses by recording mileage, fuel and damages on collection and return
SMS notifications – notify a customer automatically when their vehicle is ready for collection
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AFTERSALES

A dealer has all the tools required to help run a profitable aftersales operation with Autoline Drive. The system has been designed help workshop managers to plan, control and manage technicians and other internal resources to maximise efficiency and easily measure and report on workshop performance. Real-time visibility of the status of all repair work can easily viewed by other departments across the business to ensure the customer is always communicated to with accurate information.

Key Highlights

24-hour electronic clocking – streamline the allocation of work to increase productivity
Workshop optimisation – allocate the right job automatically to the most effective technician
Resource management – easily view and control workload with a colour-coded diary
Real-time visibility – view the status of all planned, in-progress, unassigned and completed work
Integrated VHC solution – identify and convert more urgent and deferred work
Excel reports – view various performance statistics in Excel export reports
Performance analysis – compare workshop performance by technician, team or branch
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PARTS

Gaining customer loyalty in the parts market is not easily achieved due to customer demand for competitive pricing, quick availability of stock and a fast and efficient service. Autoline Drive enables parts managers to deliver an excellent customer service by using comprehensive tools to effectively manage parts sales, stock and purchasing while ensuring profit targets are met. In addition, it enables your parts staff to achieve efficient ordering, first time picking and customer satisfaction by using the structured processes.

Key Highlights

Stock control – real-time visibility of stock levels by part number and transactions in process
Stock inventory – manage stock by franchise indicators, locations, product groups, suppliers, re-order categories or discount codes
Perpetual inventory management – use system tools to regularly check stock
Bin zones and delivery routes – set up your warehouse and implement efficient processes
Picking lists – sort picking slips by zones and print sequences
Volume transactions – batch print invoices, credits and picking slips by date, account, department or delivery route
Intercompany stock ordering and receipt processes – easily manage group stock purchases
Surcharge stock controls – return eligible exchange units by their recorded part number suffix
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FINANCE

Managing key finance activities including budgets and forecasts can be cumbersome if using a stand-alone accounting system. The finance module in Autoline Drive is fully integrated with all departments and supports the accounting requirements of single site dealers through to large multi-company, multi-currency set-ups. You can easily view in real-time the financial position of your entire dealership, department or cost centre using flexible reporting tools. Autoline Drive also effectively manages your vehicle stock books.

Key Highlights

Tight control – easily manage different credit limits and payment terms for varying suppliers
Purchase orders – establish a verification routine to match orders and invoices with write-off limits
Automation of processes – approve purchase invoices electronically and email statements
Management accounts – drill down into the financial position of dealerships, departments and cost centres
Document management – effectively store and retrieve invoices and statements
Fixed asset management – cater for depreciation values from within the DMS
Multiple legal entities and complex divisional groups – have financial visibility of across the organisation
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MANAGEMENT

It is essential that your dealership management team(s) can make the right business decisions, using effective simple to understand management reports. Autoline Drive delivers automatic processing of ‘real-time’ postings to give comprehensive views of up-to-the-minute management information and helps greatly with accurate planning and forecasting. The report generator tool is extremely flexible and allows you to report on or analyse any data held within the system. Autoline Drive also incorporates graphical representations for several key areas to make quick analysis possible.

Key Highlights

Management reports – view daily performance across all areas of the business
Report Creation – use report generator tools to set up a suite of reports to run your business
Planning and forecasts – analyse performance to ensure targets and budgets are being met
Report distribution and delivery – set up specific reports to be automatically emailed
Visual tools – view graphical representations for progress of leads and vehicle order to invoice pipeline

Busseys continues to move its business forward with help from the new Autoline Drive Dealer Management System
Paul Bussey, Marketing Director at Busseys, believes that the DMS plays a pivotal role in helping his business provide excellent customer service and value. Therefore, Paul was immediately interested when ADP approached him about Autoline Drive, their next evolution DMS offering. He comments, "With the new functionality, Autoline Drive is now an extremely powerful marketing tool. In reality, it is 12 systems rolled into one and has significantly reduced the need for dealers to run other software systems to run parts of their business.


Autoline Drive represents the next stage in a successful evolutionary story of automotive software technology. the lastest release from ADP reflects the Autoline family's unique and stable legacy, coupled with innovative and forward-looking design and functionality.

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Turning lower footfall into a marketing opportunity

It's a fact that the Internet has had a huge impact on the retail automotive industry – and for franchised dealers in particular. Customers are much better informed about their car buying and motoring needs and now visit a dealership much less frequently and also much later in the new vehicle buying cycle. No question, the playing field has changed. However, by making the very best use of an integrated DMS and effective marketing, lower footfall over the dealership threshold need not be detrimental to a dealer's success. It's all about making the very best use of all available assets.

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The process driven dealership - it makes sense

Most dealerships would agree that running a dealership with effective, well managed, integrated processes generally takes less effort, is more cost efficient and customers tend to enjoy a better 'experience'. Few would argue that, whilst buying a new car can be exciting, it is not the easiest of processes and subsequent servicing and repairs usually mean parting with more hard-earned cash.

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Comparing Apples with Apples

Imagine for a moment that your customers were willing to travel hundreds of miles to attend your next dealership promotion? What if they were keen to wake up at 4 a.m. to get to the event , hire a 'line-waiter', or pay £500 for a front of queue position outside your dealership. A bit unlikely perhaps, but that's more or less what happened for the iPad2 launch. Is there anything that dealers can learn from this?

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Managing vehicle stock

Like many things in the motor trade, stock management is process-driven – but for too many dealers, it’s a process that’s not as smooth as it should be.

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Orange work follow up – a fresh approach

In most dealerships, a huge amount of time and effort will be devoted to selling those all-important cars on the forecourt – and rightly so.

But when it comes to promoting the Aftersales side of your business, you might not be quite so pro-active – and it could be time to ask yourself why.
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Segmentation - innovation the key to success

One size fits all. That approach might be okay when it comes to budget clothing chains, but in the modern world of automotive marketing, it’s simply not good enough.

In this day and age, companies need to tailor marketing messages closely to their customers’ circumstances and requirements – and car dealerships are no different.

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The case for call specialists

Customers may be using various forms of innovative communication to contact dealers, but there's one method that seems to be the favourite – the telephone.

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Process-driven marketing – a new opportunity

Times have changed – we all know that. The local paper used to be the main source of information for car buyers but now, of course, the internet has taken over. You don't need me to tell you that this has fundamentally altered the way people buy cars. Of course, buyers still have a process they follow – and dealership marketing needs to align itself with the various stages in that process.

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Inbound call management

It is believed that 60 per cent of customer interaction with a dealership is via the phone. So, if you're not making the most of it, your business could flounder.
But there's another reason why you should be taking the old fashioned phone very seriously.

Read full article

Autoline Drive represents the next stage in a successful evolutionary story of automotive software technology. This latest release from ADP reflects the Autoline family's unique and stable legacy, coupled with innovative and forward-looking design and functionality.


Autoline Drive delivers a much improved and more dynamic user experience. The system represents a leap forward to help dealers work more efficiently and positively change the way all customer interactions are managed. Autoline Drive provides a compelling case for dealers currently using Autoline Revision 8, its predecessor, to move to the latest platform.

User focus

By recognising common user issues in Autoline Revision 8, in designing Autoline Drive, ADP has developed a system which focuses heavily on the user experience.

Any initial unfamiliarity is soon overtaken by users ability to experience the value of the new customised 'My workspace' concept. Tailored according to individual preferences, screens have been designed to show information and short cuts relevant to specific job roles. No matter what the role of the user is within the dealership, their entry screens will have the information that is important to them to complete their tasks. This is especially important to customer-facing users as a smoother screen flow provides the customer with an improved experience.

To complement the role-specific screens, users will also enjoy the benefits of being guided through processes by activity triggers. In essence, Autoline Drive reduces the instances of human failure with system driven prompts for task completion. Imagine, never dropping alead or always following up on deferred work captured during a vehicle health check as the system automatically prompts for the next action to be completed. Autoline Drive can certainly deliver added value to the bottom line – even a few % increments across key areas will help make this a wise investment.

More empowerment

With its process-driven and disciplined structure, Autoline Drive also provides a greater degree of staff empowerment. Within prescribed limits, tasks can be completed by those who have the ability to do so, without intervention by supervisors or managers. Whether your sales process is based on "Tight" or "Loose" control, Autoline Drive can help both the Sales Consultant and Sales Manager complete their tasks more effectively. Taking this approach nurtures a greater sense of team work and job satisfaction, and customers will inevitably enjoy a higher level of service.

Legacy and heritage


Autoline Drive incorporates many new or improved applications, yet the system retains the strong foundation, values and proven best practice qualities of its predecessor. The new system's applications; from vehicle stock, campaign and call management to the production of showroom offers, including discount and price control, plus vehicle media applications, all originate from the well-proven and renowned Autoline lineage.

Unquestionably, although the retail automotive industry has seen somewhat of a revolution in the way customers interact with their dealership since Autoline Rev 8 was introduced, the basic business principles of how a successful dealership operates have only moved by a few degrees. Hence, it's not time for a system revolution; Autoline Drive simply represents a significant, worthwhile and timely evolution.

Website Lead Filtration

The ability to have all your website traffic directed into one location where it can be assessed and filtered through to the appropriate department.

Website Lead Filtration

Keeping track of all web leads along with ensuring leads are followed up in an acceptable time frame can be a difficult task. With this in mind, Manheim Lead Management have created a simple but effective solution that enables all web leads to be imported directly in to the system.

Once a web lead enters the system, there is a constant track of the leads progress ensuring that the lead never gets mislayed or forgotten. Starting with an initial alert to the dedicated lead recipient, the lead can be transferred to specific executives to follow up. Once a lead has been ‘Accepted’, the lead then becomes embeded into the sales executive’s diary where the customer cycle begins.


Stocklist Import
The Stocklist import feature enables the dealership to have full access to all new and used dealer/group stock from within the system creating an effortless task when searching for specific stock.

Once a vehicle has been identified within the stocklist, simply by selecting the vehicle, it can then instantly be enterd into the customer's vehicle enquiry record within the system.


Latest News

Following a comprehensive review of our consumer-facing activities, all 3 businesses will now adopt the Manheim brand and will share common services including sales, marketing, HR, finance and IT support. From the beginning of March, Manheim Retail Services will comprise:

Manheim Lead Management – formerly e-GoodManners
Manheim Retail Marketing – formerly Portfolio Europe
Manheim Aftersales Solutions – formerly Real Time Communications

The rebrand forms part of a strategy to integrate these previously separate businesses into a single joined-up entity which can deliver its specialist products and services on a modular or holistic basis.


About us

Manheim Lead Management has over 1300 dealerships in the UK and Ireland using the system, making us the market leader in software solutions for the automotive industry. With a team of automotive and highly skilled IT professionals, we have developed a fully electronic "Sales Lead Management" system that focuses not just on monitoring results but positively increasing the activity and practices that produce results.

Manheim Lead Management's platform-driven approach is focused on providing more complete and innovative solutions for the automotive industry. The system ensures that all potential customers are followed up effectively, increasing test drives and the actions that have been proven to increase sales.

Manheim Lead Management delivers the leading platform for the future of automotive sales lead management.


We are here to help

We have a dedicated support call centre available 7days a week to assist with any queries you may have or to help with advice on how to use the system to gain its full potential.


Welcome to the Dealer Hub

Have you ever just wanted all your separate software packages to share data and talk to each other,
to be like one big software application that runs your dealership!

Welcome to DealerHub, its sole purpose is to transact data between any systems willing to connect.
The dealer hub is a product that allows sales leads / vehicle /customer information to be exchanged between third party applications such as websites / SLM / CRM / DMS systems for the automotive software market.
The dealer hub can be used by third parties to get data such as vehicle information, customer data records etc. or it can receive data from websites / CRM / DMS systems wanting to pass on data for reporting purposes to manufacturers or dealer groups, or to pass to another third party system.
The hub has been created to link to stand alone applications to allow them each to complement another product in the automative space by offering existing more funcationality to the dealer by integrating systems.
The DealerHub is primarily a large bank of web services. These web services can be used by your technical developers to pass any form of data between applications, assuming the application you want to pass to / from is also willing to allow you to do so. There are no technical reasons anymore to the question, "Can I link my system to another other system?", the only barriers now are political reasons put up by the software manufacturers, i.e, they might not want to link to another system for various reasons. But technically, we can link to any software product and exchange data.

What webservices can you offer me?

Let us know what you are trying to achive, and we will show you the best collection of webservices you can utilize:
We have sales leads we want to passing out to the dealer network


We have an automotive software application, and we want to get and pass back customer details between the sales lead management system and our application.


We want to pass our stock vehicles into a sales lead management system or to a third party website such as Autotrader or motors4


We have a website and we want to add in an online test drive booking feature


We are a manufacturer or dealer group with our network using several different sales lead management / DMS systems. We want to create a group reporting hub to see 100% of our network activity


We offer a range of services for data interchange. Primarily we offer webservices to pass data to and from systems. But we also work with other integration partners to pass data in many different ways. We offer FTP file transfer, CSV importing, XML web page export/import. Excel export/import. Basically any form of data transportation.


Technical Support

We want to make it as easy as possible for you to send / receive information from the dealerhub. We offer webservices to transfer data between system, with the outputs being in XML or JSON format.
It is also possible for us to proxy certain webservices for you via methods such as HTML form submission, URL variable submission or scraping emails for content sent into a dealerhub email address.
All our webservices have 2 XML strings passed into them.
XMLSecurity and XMLData.
XMLSecurity is an XML string that identifies who you are, i.e your access to the hub, and what dealer you are passing / receiving data for via dealer number. The only other parameter in the security string and optional output type, XML is the default, or you can specify JSON output.
XMLData is a string that passed data to the webservice, i.e if you were calling the Add Lead webservice, then XML data will contain all the lead information. Customers details / enquiry vehicle etc..


WELCOME TO REEF BUSINESS SYSTEMS LTD
ABOUT US

Reef Business Systems Limited was formed to provide bespoke software and consultancy in all areas of sales and process control.

Our experience has been acquired over the last 15 years in the motor industry, developing and implementing systems such as Optimiser, Track, Transact and SmartCalc. This knowledge in conjunction with our experience in designing and implementing disciplined sales procedures means we can offer a unique service to meet your business needs.
To arrange an informal appraisal of your business needs and current systems, or simply to discuss how we could help improve the profitability of your business, please call us on 0845 017 8266


REEF ENQUIRY MANAGER

Reef Enquiry Management System is a very simple to use system for managing opportunities within the sales environment. The system can be implemented around existing processes and fits around the dealer rather than the other way round.
Reef EMS enables the manager or sales executive to enter customer details, select vehicles and present the offer on screen with only the managers having access to the main calculation screens.
Whilst the enquiry system has an 'easy-to-use' approach it also has an extremely sophisticated back-end deal calculator looking at all aspects of the deal to ensure that every profit opportunity is taken to make the dealership the maximum profit whilst taking into account the customers needs.
'The easiest car to sell the customer is the one they want to buy' - we just make that transaction easier and more profitable.


TRAINING

Reef Software Training Controllers / Managers Training Sales Executives Training
Reef Enquiry Manager Training Course
This one day course is designed to teach the delegate the basics of the Reef Enquiry Manager.
The main area covered in the training is that of the dealing capabilities of the system with a particular focus on how to 'stack' deals that dealers historically have not been capable of creating.
Areas covered include:
Deal Calculation through the use of the 'hold and release' keys
Optimisation of traditional deals
Payment Contribution and Deferred Payments
Negative Equity Deals
Correct use of Offer Sheets
Sales Funnels
Management Reports
This training can be tailored to more experienced users of the system, with the ability to block book training days (subject to sufficient notice) to allow for more advanced training sessions.
Please contact us on 0845 017 8277 to arrange a place on the next training course, or downaload the Course Booking Form and fax back to 0845 017 8277.

You will need Adobe PDF Reader which can be downloaded from


The dealer hub is a product that allows sales leads / vehicle /customer information to be exchanged between third party applications such as websites / SLM / CRM / DMS systems for the automotive software market.

The dealer hub can be used by third parties to get data such as vehicle information, customer data records etc. or it can receive data from websites / CRM / DMS systems wanting to pass on data for reporting purposes to manufacturers or dealer groups, or to pass to another third party system.

The hub has been created to link to stand alone applications to allow them each to complement another product in the automotive space by offering existing more functionality to the dealer by integrating systems.

The DealerHub is a large bank of web services. These web services can be used by your technical developers to pass any form of data between applications, assuming the application you want to pass to / from is also willing to allow you to do so. There are no technical reasons anymore to the question, “Can I link this system I have to another system?”, the only barriers now are political reasons put up by the software manufacturers, i.e, they might not want to link to another system for various reasons. But technically, we can link to any software product and exchange data.

We have even developed our own scanner so that your customers can use it for free to download vehicle data. We can also use our scanner for other purposes like booking out demo vehicles.

My Car Scanner allows users to scan barcodes displayed on vehicles for sale and download full data on that vehicle directly to the smart phone. The scanner can also be used to scan any 2D barcode so it has many applications.The App also includes a full stock search facility to find the vehicle that best suits you.

Click on the link below to get your free scanner


AutoSLM is actually making a difference in my business, 10% up already and counting, truly world class …

-Geoffrey Bernitz, Owner of Motomid

AutoSLM is exceptionally user friendly and always accessible, whether it be from my Laptop at work, PC from home or iPad while cold calling all features and processes are available…

- Michelle Swart, New Ford and Mazda Sales

It is called AutoSLM, it is the best Lead Management and CRM product in SA and it is cost effective…

- Leon Barnard, Independent Automotive Consultant

Since using AutoSLM I now have more time to sell cars as my manual paperwork is practically eliminated. I wish I had used this system a long time ago …

- Jason Swart, New Fiat and Alfa Romeo Sales

We can’t begin to show and explain everything here so give us a call or pop off an email for more information and thanks for visiting us on our website

If you need any assistance with your systems, please click on the help icon where you will find FAQ’s and tutorials which answer most questions.

If you don’t find the answer you are looking for, please raise a help ticket by clicking on report a fault in the help menu.

You can of course call our help lines which are:


We also have a download area where you can download apps for your mobile devices and tools to help you with the system

Please visit http://support.autoslm.net

 

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 


We believe that any business should be able to take advantage of the benefits that technology brings.

 

about us

enquiryMAX is the next generation of lead management systems that embraces new exciting technology available today ensuring your business is covered for the future.

Removing the need for a flawed paper-based system, enquiryMAX drives processes and ensures shortcuts and opportunity leaks are a thing of the past.

The system provides sales teams with the tool and mobility they need to engage with and improve the customer sales experience.

OVER 80% OF DEALERS STILL COLLECT ALL OR PART OF THE CUSTOMER ENQUIRY INFORMATION ON PAPER, WHY?

The true measurement of success for any software solution will ultimately come down to the end users buy in. Combine user acceptance with great system functionality and you have a winning formula. We believe we have achieved exactly that.

industry. It bridges the gap between the traditional paper appraisal based sales process and current electronic lead management systems.

The interfaces on both platforms have been designed for easy navigation together with well thought out functionality to manage enquiries from initial capture to sale. It adds real value and benefit to the sales process without complication.

enquiryMAX mobile application can give the sales teams unprecedented capabilities to improve customers buying experiences by providing them with on-the-spot access to everything from enquiry data capture, part exchange..

 




Quality customer enquiry information captured once, no more double entry


to improve customers’ buying experiences by providing them with on-the-spot access to everything from enquiry data capture, electronic part exchange appraisals, vehicle stock search, product video presentations, supporting point of sale material and so much more..

Customer enquiry information is collected in a structured but flexible sales process allowing the salesperson to start wherever the customer feels comfortable. Appraising their part exchange vehicle, registering their vehicle of interest or recording their contact details.

The data seamlessly flows between the mobile application and enquiryMAX desktop system, saving customer and vehicle information directly into the database. Quality data captured once.


key benefits

SIMPLE TO USE INTERFACE
CUSTOMER QUALIFICATION QUESTIONS AT EACH KEY STAGE OF THE PROCESS
POSTCODE & VRM LOOK-UPS ENSURING QUALITY DATA CAPTURE
DETAILED PART EXCHANGE APPRAISAL RECORDING THE VEHICLES HISTORY AND CONDITION
TOUCH SCREEN SPLAT CAR TO HIGHLIGHT AND PHOTOGRAPH BODYWORK DAMAGE
PHOTOGRAPH UP TO 9 PICTURES OF THE PART EXCHANGE VEHICLE
USED STOCK SEARCH INCLUDING MATCHED CUSTOMERS PART EXCHANGE VEHICLES
NEW VEHICLE CONFIGURATOR
CUSTOMER SEARCH FACILITY USING NAME/TELEPHONE/VEHICLE REG NUMBER
2 WAY SEAMLESS REALTIME DATA FLOW BETWEEN APP AND DESKTOP SYSTEMS
CUSTOMER HOME APPRAISALS UTILISING 3G
OFFSITE EVENT CAPTURE MODULE. MEASURE HOW COST EFFECTIVE EXTERNAL MARKETING EVENTS ARE FOR GENERATING QUALITY SALES LEADS
IMPROVES CUSTOMERS BUYING EXPERIENCE & PORTRAYS A PROFESSIONAL IMAGE
CSI QUESTIONNAIRES
SPECIAL OFFERS & VIDEO PRESENTATIONS

30 - 40% OF ALL CUSTOMER VISITS ARE NOT CAPTURED IN THE DEALERSHIPS LEAD MANAGEMENT SYSTEM

 


We believe that any business should be able to take advantage of the benefits that technology brings

who we are
Our company is at the forefront of technology incorporating the latest available solutions. We work closely with individual dealerships, dealer groups and manufacturers utilising our lead management solution to help implement a structured sales process and display best practices. Our goal is to continually develop and deliver quality automotive software solutions that will truly make a difference to your business.


the team
The team comprises of individuals from a range of motor industry backgrounds. Our company philosophy is to produce quality, reliable software combined with excellent customer service and support. This can only be achieved by having a committed experienced team.
Leading the business from the front line is our senior management who oversee various aspects of the business by implementing their in-depth knowledge of the automotive and IT industries.


our software
We use industry best patterns and practices with the wealth of our technical excellence to design our automotive software solutions with an architecture that will stand the test of time. Source code is the life and blood of every software and for that reason we set high coding practice standards to ensure we deliver fast, reliable quality software first time.

 

are proud to partner with some of the largest automotive & service suppliers in the industry

Glass's was founded in 1933 by William Glass and the first Guide to Car Values was published in July of that year. Since that time the company has expanded into Commercial Vehicle, Motorcycle and Caravan values,

HPI's role in the second-hand car market is crucial. It provides private car buyers, car dealers, finance houses, and the insurance industry with access to information on all UK registered vehicles. Using HPI ensures that vehicles are legal and will really belong to the people who buy them. HPI was formed in 1938.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 90 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

DealTrak123 uses the latest cutting edge technology to link with a vast array of industry suppliers allowing you to send proposals to chosen lenders quickly and efficiently. The system automatically checks that you have gathered the minimum details required for each lender and displays an easy to understand list of those available based on that information.

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